Privacy Policy

1. Who we are

AI Business Support helps businesses understand which AI approach, tools, and next steps make sense for their goals. We operate as an enquiry and matching service and may connect you with trusted specialists where implementation support is needed.

2. What personal data we collect

• Enquiry details: your name, email, phone (optional), selected goals, and any message/details you submit.
• Business context: current tools, constraints, urgency, budget comfort (if provided), and other requirements you share.
• Technical data: IP address, device/browser data, pages visited, and basic analytics data.
• Marketing data: campaign and referral data (e.g. UTM parameters) and conversion events where enabled.

3. How we use your data

• To respond to your enquiry and arrange a quick call.
• To understand your goal and recommend a practical route (approach + shortlist options).
• To match you with trusted specialists where implementation support is appropriate (only where relevant and proportionate).
• To improve our website, services, and enquiry handling.
• To measure marketing performance and website conversions (subject to your cookie choices).

4. Lawful bases for processing

Under UK data protection law, we rely on one or more lawful bases to process personal data:

• Legitimate interests: responding to business enquiries, improving services, fraud/security, and measuring site performance.
• Contract / pre-contract steps: when you ask us to take steps toward services or introductions.
• Consent: for non-essential cookies/trackers and any marketing communications where consent is required.
• Legal obligation: where we must comply with law (e.g. accounting, regulatory requests).

5. Sharing your data

We do not sell your data. We may share personal data only where necessary:

• Trusted specialists/providers: if you want implementation support and the request is a good fit. We share only what is needed to progress your enquiry.
• Service providers: hosting, email delivery, security, analytics, and site performance tools.
• Legal / compliance: where required by law or to protect rights, safety, and security.

Referral fees: In some cases we may earn referral fees from a provider we introduce. This does not change what we recommend.

6. Cookies, analytics and marketing pixels

We use cookies and similar technologies (including analytics and marketing pixels) to understand site usage and measure conversions. You can manage your preferences via our cookie banner and by using your browser controls. See our Cookie Policy for details.

7. International transfers

Some service providers may process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place (for example, contractual protections and equivalent security measures).

8. Data retention

We keep enquiry records for as long as needed to respond, manage follow-ups, and meet legal/accounting requirements. We also retain limited analytics data for performance measurement. We review retention periodically and delete or anonymise data when no longer needed.

9. Your rights

You may have rights under UK data protection law, including:

• Access to your data
• Correction of inaccurate data
• Deletion (where applicable)
• Restriction or objection (including to certain processing)
• Data portability (where applicable)
• Withdrawal of consent (where consent is used)

To exercise your rights, email contact@aibusinesssupport.co.uk.

10. Complaints

If you’re unhappy with how we’ve handled your data, contact us first so we can resolve it. You can also raise a complaint with the UK Information Commissioner’s Office (ICO).

11. Changes to this policy

We may update this policy from time to time. The latest version will be published on this page.